We received a call at 4am saying that our flight had been delayed. After a couple of hours re-working options with our helpful but clueless NW airlines rep from some office in India, we were re-routed on flights that arrived eight hours later than originally planned. I am glad that we left our phone number when we booked our flights so that we didn't head to the airport that early with two little kids.
Personal knowledge of the trip I was considering. Patience with our figuring out which dates we could travel.
Brian
1 day ago
Clara and Rhenee were gracious and available. Phone contact is so important to answer questions and discuss all aspects of trip. If not immediately available they scheduled a time to speak.
They were knowledgeable, honest, realistic and very friendly. They are both very professional and take their role seriously.
Happy Camper
1 day ago
Jason has been wonderful. He is full of information and was very willing to listen to what was of interest to us.
Lee
3 days ago
The ability (of Kassandra) to tailor a guided trip to my exact preferences is very valuable to me, as well as the ability (of Kassandra) to provide expert guidance on destinations and travel dates. I also appreciate the ability of the backup staff (Maria Ignacio, Exito Travel) to coordinate all the details to make the travel logistics easy for the customer.
Mark Whalen
3 days ago
Our Costa Rica trip was amazing! Kassandra planned everything and the excursions, hotels, overall organization were outstanding. Everything worked out smoothly, the excursions guides were knowledgeable allowing us to see so much of the fauna and flora of the country. The hotels were great as well, all in fantastic locations and with beautiful views.