Katarina line, founded in 1992, evolved into one of Croatia's leading cruise & travel operators with main office in Opatija and branch offices in Opatija, Split and Dubrovnik.
Katarina line offers numerous special interest programs on land and on board.
Of special interest are Deluxe Superior cruises conducted on the new and lavishly designed deluxe vessels providing more comfort and style while including various extra services, sightseeing tours, wine tastings and excursions, all carefully selected to create a unique experience of Croatia from the sea.
VESSELS
Q: What are the vessels like?
A: All our vessels are motor vessels made of wood or steel. Vessels are of different sizes and shapes, and categories. Some of the vessels in the fleet are more than a hundred years old but have been reconstructed on numerous occasions and tailored for tourism as in the past some have been used to carry freight. Most of the steel /iron vessels are new or built very recently.
Here is a description of our vessels by categories:
DELUXE SUPERIOR
The most recent class of Katarina Line vessels, crème de la crème on the Adriatic Sea. Built with high-quality materials of solid wood, glass, marble, stainless steel and similar materials, these vessels are floating mini boutique hotels. Minimum 47 meters in length, newly built or refurbished, with hot tubs and beautiful sun decks with lounge areas, deckchairs and more. Spacious, superbly designed, air-conditioned en-suite cabins with double or twin beds, 15 to 20m2 in size. Cabins are equipped with wardrobes, deposit boxes, hairdryers, bathroom toiletries, bathrobes, slippers, LCD TV, etc.
SERVICES INCLUDED: Airport transfers, buffet breakfasts and three-course lunches with salad and cheese bar, drink with lunch, Captain’s dinner with live music, sightseeing, English-speaking tour manager, various entrance fees, various tastings & excursions, Visitors' tax & port fees, luggage handling, daily cabin service, complimentary water, tea and coffee throughout the day, olive oil and wine tasting on board, complimentary Wi-Fi.
DELUXE
Modern and state-of-the-art vessels, 42 to 47 meters in length. The vast sun deck includes a hot tub, a beautiful lounge area and sunbeds to enjoy wonderful Adriatic scenery. Deluxe vessels feature spacious, lavishly designed, air-conditioned en-suite cabins (12 to 17m2 in size) with double or twin beds, safety deposit box, LCD TV, bathroom toiletries, hairdryer, cupboard & wardrobe cabinets.
SERVICES INCLUDED: Airport transfers, buffet breakfasts and three-course lunches with salad and cheese bar, drink with lunch, Captain’s dinner with live music, sightseeing, English-speaking tour manager, various entrance fees, various tastings & excursions, Visitors' tax & port fees, luggage handling, daily cabin service, complimentary water, tea and coffee throughout the day, olive oil and wine tasting on board, complimentary Wi-Fi.
PREMIUM SUPERIOR
Modern, recently built mini deluxe vessels, 35 to 41m in length, featuring a spacious sun deck, air-conditioned salon, cosy lounge area and cabins 8 to 14m2 in size with double or twin beds, hairdryer and safety deposit box.
SERVICES INCLUDED: Buffet breakfasts, three-course lunches, Captain’s dinner, English-speaking tour manager on board (except FKK), three guided tours, daily cabin service, a midweek fresh set of towels and bed Linen, luggage handling, olive oil and wine tasting on board, complimentary water, afternoon tea and coffee. Complimentary Wi-Fi.
PREMIUM
Steel-hulled vessels with a traditional, yet modern look offer accommodation in air-conditioned, spacious en-suite cabins with double or twin beds, a hairdryer and a safety deposit box. Premium vessels are 29 to 35m in length with cabins 8 to 14m2 in size.
SERVICES INCLUDED: Buffet breakfasts, three-course lunches, Captain’s dinner, English-speaking tour manager on board (except on KL1 route from Opatija and Naturist/FKK tour), one guided tour, daily cabin service, a midweek fresh set of towels and bed Linen, luggage handling, olive oil and wine tasting on board, complimentary water, afternoon tea and coffee. Complimentary Wi-Fi.
TRADITIONAL ENSUITE
Wooden vessels featuring air-conditioned cabins with private showers/toilets, mostly bunk beds, and air-conditioned salon.
SERVICES INCLUDED: Continental breakfasts, three-course lunches, and complimentary water. Complimentary Wi-Fi.
TRADITIONAL
Charming wooden vessels, cabins with washbasins and bunk beds. Shared showers/toilets on deck, air-conditioned salon, cabins do not have A/C.
SERVICES INCLUDED: Continental breakfasts, three-course lunches, and complimentary water. Complimentary Wi-Fi.
All of our vessels are members of the Croatian Ship registry and are subject to its rules, inspection and certification http://crs.hr
Q: How many crew members work on a vessel?
A: Depending on its size and category. Traditional and Traditional Ensuite vessels have four to five crew members, consisting of captain, chef, waiter and 2 sailors. The larger vessels and higher categories have seven to twelve crew members.
Q: How do we communicate with the crew?
A: At least one crew member is able to communicate in English. You will be introduced to all of your crew members when you arrive on the vessel during the welcome speech given by Katarina Line representatives. On most of the Katarina Line guaranteed departures, there is also a Katarina Line tour manager onboard (except on KL1, and KL5 routes).
Q: Can I choose to be on a specific vessel?
A: If you wish to be on a specific vessel from our fleet (click for pictures and descriptions), we kindly ask you to express your wish while making a reservation. We will try to accommodate your wish, although we cannot always guarantee the specific vessel.
Q: How often do vessels use their sails?
A: Although we sometimes refer to them as sailing vessels, vessels usually run on motors. Please note that most steel vessels do not even have masts and sails.
Q: Which vessel category has a hot tub/ Jacuzzi?
The deluxe superior and deluxe categories.
Q: Which category should I choose?
A: Those who seek privacy, luxury and comfort should choose Deluxe Superior, Deluxe (all costs are included in the price, except gratuities), as well as Premium Superior or Premium category vessels. Traditional and Traditional Ensuite vessels are intended mostly for young or young-at-heart people, groups of friends or different interest groups like alpinists, bikers and similar who do not mind sharing a small space and bathrooms for 7 days. Traditional Ensuite and Traditional vessels do not have air-conditioned cabins and cabins are mostly bunk beds.
Q: How many people are there per vessel?
A: The number of persons on a vessel varies from 20 to 40, depending on the size of the vessel.
Q: What kind of fellow passengers should I expect on a vessel?
A: Our passengers are of different ages and nationalities, although English-speaking guests predominate. On Traditional Ensuite and Traditional category vessels predominate younger passengers like backpackers, while on other category vessels we have a mix of different age groups, couples, and groups of friends. If you want to be accommodated on vessels with predominating age or nationality, we kindly ask you to communicate your wish while making a reservation. We try to group passengers on vessels according to specific demography but that is not always possible.
Q: What is the average age of passengers on Katarina Line cruises?
A: On all Katarina Line cruises, there is a mix of ages and nationalities. On Deluxe Superior and Deluxe, the passengers are 50+ years old, except on the Young & Fun cruise, where the age limit is 18 - 35 years old.
Q: Are all vessels party vessels?
A: No, only the specific Young & Fun cruise is operated by a party vessel – there is a cruise designed for young travellers willing to party and have a lot of fun during a cruise. Other vessels that operate on regular departures do not have a party itinerary and there is a mix of ages and nationalities on them. However, sometimes there are parties in ports visited (as most vessels visit similar destinations) and noise from other vessels cannot be avoided.
Q: What are the types of electricity sockets and voltage in the cabins?
A: Everywhere in Croatia, standard European sockets are used (Type F) - 2 pins, grounded, 16 A, 220 V. Socket is compatible with plug types C, E & F. Some of the new vessels also offer USB sockets.
Q: Is there some fishing equipment on the vessel?
A: There is no fishing equipment on the vessels, but passengers can take their own fishing equipment, although be aware special permission for fishing needs to be obtained by specialized agencies in harbours.
Q: Is there some snorkelling equipment on the vessel?
A: Not as a rule, but sometimes there is. If you plan to snorkel – rather bring your own equipment.
Q: What are the security measures on the vessel?
A: All the vessels are equipped with life-saving boats and life jackets which can be found under the beds in cabins or in marked wardrobes on the deck or in the salon. If you are a non-swimmer, we kindly ask you to inform us and the captain. During the stay on the vessel, you need to pay attention to the following:
steps are tight and steep and it requires alertness while coming down or going up
the deck can be extremely slippery during rain or morning humidity, so it is necessary while walking around on the vessel to hold the railing with one hand;
it is strictly forbidden to climb on the foremast, jump off the deck during the cruise or go far away from the vessel during swim pauses.
during high season, harbours can be very crowded and often vessels are docked next to each other, so we kindly ask you to be very careful while going from one vessel to another. Crew assistance will be given to those needing and requesting it. Cruise is not recommended for clients in wheelchairs or with limited mobility.
WATER
Even though the tap water on board is of good quality, we would not recommend drinking it. There is a water dispenser with reusable glasses. Please feel free to bring along your own refillable bottle. Please use water on board rationally.
PAYMENTS ON SPOT
The main currency accepted is Euro. Where possible exchange the money in a bank or retrieve money from an ATM. Drinks onboard and all extra services such as transfers, excursions and accommodation need to be paid in local currency. Premium, Premium Superior, Deluxe and Deluxe Superior vessels offer credit card payment possibilities.
Most major towns and islands in Croatia such as Opatija, Dubrovnik, Split etc. will have ATMs that are linked to international networks; however, smaller towns may not have ATM facilities available. Credit cards such as Visa and MasterCard are widely recognized and are accepted in most tourist areas; however, it is always a good idea to have a certain amount of cash if you are travelling off the beaten path.
GRATUITY
We believe that tips should reflect good service and your satisfaction with the guide/cruise manager, crew and overall tour. Crew gratuities are equally distributed among the crew. Tipping is voluntary and completely at the discretion of individual trip participants. Your own currency or Euro is acceptable.
TIPPING SUGGESTIONS PER PERSON
• Cruise Manager: 35 - 50 EUR per person per week
• Crew (all vessel services and assistance with luggage): 70 - 100 EUR per guest per week
• Local guide (offers in-depth information at specific locations; there may be many guides along a tour program): 1-2 EUR per half day of sightseeing)
• Restaurants & Cafes: If not included, tip 10%-15% of the check, depending on the quality of service
Taxis: Tip up to 10% of the fare. We recommend you book taxis via your tour/cruise manager and renegotiate taxi fares to avoid unpleasant surprises at the end of the journey.
AIR & SEA TEMPERATURE
The average sea temperature during July and August is 24,5°C and the temperature average during July and August is 28°C. Be sure to take some clothes for possible cooler evenings (for example some sports fitting, windbreaker or similar) for spring and autumn departures.
CABINS
Q: How big are the cabins and what is the average size of the cabin?
A: Cabins offer enough places to sleep and for travelling bags. They're functional and mostly equipped with two beds, a little wardrobe or an open shelf. Traditional Ensuite, Premium and Premium Superior cabins have their own bathrooms with showers and toilets. The cabin size depends on the category of the vessel. Deluxe Superior cabins are 15 to 20 m² and Deluxe Superior cabins are equipped with wardrobes, a deposit box, a hair dryer, toiletries, bathrobe, and slippers. Deluxe cabins are 12 to 17 m², Premium Superior cabins are 8 to 14 m², Premium cabins are 8 to 14 m², Traditional Ensuite cabins are approximately 5-8 m², and Traditional cabins are 3,5-4 m².
Q: What kind of beds do cabins have?
A: Premium Superior and Premium vessels have either twin or double beds. Some cabins can accommodate 3 persons - a double bed and an extra bed above or next to the double bed. Because of the limited number of different beds, we are not able to confirm or guarantee a specific type of bed, but we try to allocate guests according to their wishes. So, if you demand a specific type of bed, we kindly ask you to note it while making a reservation, and we will try to accommodate your wishes.
Q: What is the average type and size of bed in cabins?
A: On Deluxe and Premium / Premium Superior vessels, there are twin or double beds in cabins. The approximate size of the twin bed is 90/100 m x 190/200 cm, while the size of a double bed is 150/160 m x 190/200 m. In the Traditional Ensuite category, there are mostly bunk beds, however, some T.E. vessels also have twin or double beds. A double bed is 130/140 m x 190/200 m and the bunk bed is 80/90 m x 190/200 m. Each Traditional category vessel has bunk beds only and they are 80 m x 190/200 m.
Q: What is the difference between the lower deck and deck cabins?
A: Cabins are situated on the deck and under the deck. ON-DECK CABINS can be situated on the MAIN deck (deck on which you step as you embark on the vessel) and on the UPPER deck (deck on top of the main deck). Cabins on the lower deck are actually in the hull of the vessel. The advantage of cabins situated on deck is the direct exit to sea and more fresh air, while cabins on the lower deck are sometimes quieter (only fellow passengers who booked lower deck cabins will pass by and not all passengers from your vessel as well as other vessels when docked) and comfortable because they are situated in a sea level which chills cabins naturally and hallways below deck are often air-conditioned which affect the temperature in cabins too. Cabins on the lower deck mostly have little portholes.
Q: Do lower deck cabins have a window?
A: Lower deck cabins are in the hull of the vessel and they have a small porthole. According to Croatian law and vessel rules, during navigation portholes need to be closed to avoid water entering a cabin. When a vessel is docked in the port, portholes can be opened. On newer Premium Superior, Premium and Deluxe category vessels with steel hulls and air-conditioned cabins, portholes cannot be opened.
Q: Are cabins cleaned during the week?
A: It depends on the vessel category. The Deluxe Superior, Deluxe, Premium Superior and Premium vessels have daily cabin service. In all categories, the cabins are cleaned and fresh bed linen is provided before your arrival.
On Traditional Ensuite and Traditional category vessels, two towels per person are provided. The crew does not enter your cabins during the cruise, so you need to keep your cabin clean by yourself. The crew also does not clean your toilets and bathrooms, besides those which are commonly used. It is possible to organize the cleaning of cabins during the cruise at an extra price upon request.
Q: Is there air conditioning in the cabins?
A: On the Deluxe Superior / Deluxe / Premium Superior and Premium cabins are air-conditioned (except sometimes during the night after midnight if there is limited access to electricity).
Traditional Ensuite and Traditional - cabins are not air-conditioned, but salons and hallways on the lower deck usually have air conditioning. The air conditioner is turned on only while the motor or generator works, or while the vessel is connected to electricity in the harbour. If the vessel is docked on the sea or in some smaller fish harbour that does not have an electrical plug, air conditioning is turned off because otherwise, the generator would disturb the peace and quiet.
Q: Is it possible to be on the same vessel if we book different cabin categories?
A: Vessels are categorized by different cabin types and it is not possible to book different category-type cabins on the same vessels. Deluxe Superior vessels have Deluxe Superior cabins, Premium Superior or Premium vessels have Premium Superior or Premium cabins etc.
Q: Shall I bring sleeping gear?
A: In case you would like to spend some nights sleeping on deck under the stars, we recommend taking a sleeping bag because it is not allowed to take a mattress, pillows and sheets out of cabins.
Q: Is there warm water on the vessel?
A: Electricity and water are available on the vessels but in a limited capacity. All the vessels have a generator for electricity that makes a certain level of noise, so it is not turned on during the night or while the vessel is docked in some peaceful bay. Tanks for water have capacities that match the number of cabins, and the actual number of beds on a vessel, so there is always enough water for everyone, even in cases if the tank is not filled each day, assuming that everyone uses water rationally. Vessels also have a central heater that ensures warm water.
Q: Do we have available beach towels for free to use on the vessel?
It depends on the vessel category. On Deluxe Superior vessels you can use all week free beach towels, on Deluxe vessels you have one free beach towel for use. Other vessel categories offer beach towel rental for 5 EUR.- per week/towel. Katarina Line beach towel can also be purchased on arrival for 10 EUR.-
LUGGAGE & EMBARKING
Q: Do the ports have Luggage storage?
A: Dubrovnik port - the only Luggage storage is Katarina Line operational storage (Obala Stjepana Radića 37). The rates are € 5 per day and € 20 per week (per hour: first 2 hours € 1,50, each following € 0.50 per hour per bag, max € 5.50 per day).
Split port - luggage storages are to be found throughout the harbour. The price is approx. € 4 per bag per day
Opatija port - please ask the Katarina line representative upon arrival to give you additional info about luggage storage possibilities.
Q: What shall I bring with me?
A: We suggest taking light clothes, shorts, T-shirts, bathing suits, sandals and similar, and a few long-arm shirts, long pants or a wind jacket for possible colder weather and breezy nights. Do not forget the hat, sunglasses, sun cream, a beach towel and additional personal towels if you travel on Traditional Ensuite and Traditional vessels. In case you forget something, it is possible to buy summer clothes and equipment in most of the harbours.
Q: What is my baggage allowance on board?
A: There is no limit to the size or amount of baggage, however, your luggage has to fit into the cabin.
If you consider your luggage is oversized, please contact Katarina Line by email at cruises@katarina-line.hr for a solution.
Q: Where do we find our vessel? (Location)
A: Vessels are docked in the Opatija harbour, in the Gruž harbour in Dubrovnik and in the ferry harbour in Split. In Split, vessels are mostly allocated from the side of the harbour opposite the main bus station and further to the centre of the city, opposite the train station, next to the building of Port Authority and directly at the main promenade. Unfortunately, we cannot provide the dock number as vessels are arranged differently each Saturday, according to the directions from the Port Authority. However, there will be a lot of Katarina Line representatives dressed in white & turquoise Katarina Line shirts in the harbour, carrying the lists with guests’ names, belonging names of the vessels and numbers of cabins. They are available for all necessary information during embarkation.
Q: Is there a place to park a car for 7 days? (PARKING)
A: We can offer help with parking. In Opatija, our staff will take your car to the parking and charge for 7 days. In Split, we can recommend a garage not far from the harbour. Our representatives in harbour Split will give you instructions on how to get to the parking after you have left your luggage on the vessel. We kindly ask you to inform us at the moment of the reservation whether you are arriving by car. Please note that there is a 24h surveillance in the garage, however, for any damage to the vehicle, Katarina line is not responsible. The parking price is € 15 per day and a one-way transfer price is € 7. In Dubrovnik, there is a parking lot within the harbour. Parking is charged on an hourly, daily or weekly basis, to be paid on the spot. Parking is for personal vehicles only.
FOOD AND DRINKS
Q: What kind of food is served on the vessels?
A: Food on the vessels is similar to traditional Croatian food. Deluxe Superior, Deluxe, Premium Superior, and Premium category vessels have buffet breakfasts. On Traditional Ensuite & Traditional category vessels, breakfast is continental and consists of tea and coffee, fruit juice, bread, butter, jam, and eventually ham and cheese. If you want an English breakfast, it is possible to order it while making a cruise reservation or on spot. All deluxe vessel categories have three-course lunches, a salad bar and a cheese plate, and all premium & traditional vessel categories have three-course lunches. Dinner is not included because we encourage you to explore local restaurants.
Q: What is the Captain’s s dinner?
A: Once a week, the captain offers a "Captain’s dinner", optional meat or fish menu, which is a chance for guests and the crew to get together. Captain’s dinner is included in all deluxe and premium categories. For Traditional Ensuite & Traditional category "Captain’s dinner" can be ordered while making a reservation or arranged and paid on the spot. Smart Casual/Elegant dress code.
Q: Do you provide food for people with special dietary needs?
A: We are limited to small kitchens when preparing special food for vegetarians and people with special diet demands. Please make sure to advise of any dietary needs at the time of your booking and our on-board chef will do his best to accommodate.
Q: Can we bring our own drinks on board?
A: It is not allowed to bring and consume your own drinks on the vessel. You can order drinks at the vessel salon which is at the same time a restaurant, living room, and bar. The bar is equipped with different alcoholic and non-alcoholic beverages. In case you would like to consume a drink not available at the time, please advise the crew and they will try to arrange it for you at the next port of call.
Q: How do we pay for drinks?
A: Drinks purchased from the vessel bar can be paid in EUR. Clients will get daily reports of consumed drinks from the previous day and payment is to be made at check out. On all deluxe and premium vessel categories, payment by credit card is possible.
VESSEL RULES
Vessel rules are meant to protect the passengers on board. Please read, and act accordingly and with consideration for other passengers.
If a passenger behaves in a way to cause or is likely to cause danger or distress to any third party, Katarina Line reserves the right to terminate the travel of the person(s) concerned without any refund.
Passengers on board are obliged to abide by the ship's rules, as the captain is responsible for the safety of all passengers and the crew.
Passports are to be handed to the captain for registration on the first day of the cruise
Jumping or diving from the ship during navigation is strictly forbidden. For safety reasons climbing on the masts is also forbidden.
During rough weather, movement should be minimized and done with care, as floors can often be wet and slippery.
Passengers should take extra care when crossing between the ships when ships are docked alongside in port. It is advised to ask a crew member for assistance when crossing. Be aware that crossing between ships is the individual’s responsibility.
Safety belts are placed under the seats in the dining area and under the bed in the cabins or in the wardrobe, depending on the ship.
As ships can sometimes be acoustic, passengers are asked to behave accordingly. Special attention must be given to night peace onboard, which officially starts at midnight and in National Parks night peace is required even earlier, passengers will be notified
Smoking in the restaurant area and in the cabins is not allowed. There is a designated smoking area on the deck. Passengers must not throw cigarette butts in the sea.
Bed linen and other items are not to be moved from the cabin.
Only toilette paper is allowed to be thrown in the toilette
Passengers are not permitted to bring drinks and food on the vessel. This includes all drinks and food purchased on shore in ports of call. The only exceptions are personal care products, medicine, food products specifically for infants and food products for special diets. Typical regional products purchased during visits to the ports will be stored on board to be returned to passengers at the end of the cruise.
Passengers are obliged to respect mealtimes, which will be placed on the board in the dining area, as well as departure times from ports.
Passengers are responsible for looking after their personal belongings whilst travelling. Katarina Line cannot be held responsible for any personal belongings left behind or damaged irrespective of the circumstances.
Any damage must be compensated to the captain by the passenger. Lost cabin keys will be charged 20 € per key.
It is strictly forbidden to throw rubbish into the sea.
Water is limited onboard, therefore please be very rational with it. The same applies to electricity which runs on the generator.
Portholes in lower deck cabins during navigation must be closed to avoid cabins getting wet by the sea water entering the cabin through the porthole.
Service charge is not included in the price and therefore please tip at your own discretion.
The captain has the right to change the itinerary in case of bad weather or similar inappropriate conditions in ports to ensure safety on board.
The Captain reserves the right to change the route in case of bad weather conditions.
Prior to departure, a Katarina Line representative is obliged to perform a welcome speech providing important information on safety on board, and other information required by law for all the passengers aboard.
Departures are guaranteed. However, Katarina Line reserves the right to cancel departures with less than 20 participants and change the vessel if the need arises.
Passengers agree to abide by the decisions and instructions given by the tour leader who reserves the right in changing the itinerary in agreement with the captain according to weather conditions.
Katarina Line can not be held responsible for any accidents that may occur onboard and insists that clients are informed of this and of the need for extra observation and caution whilst staying onboard or walking between ship(s) and the mainland.
Due to specific mooring conditions and requirements in some Croatian ports, Katarina Line ships are moored side by side, making it necessary for the clients to cross from one ship to another with gaps in between ships to get to the shore. In such cases, guests need to take special care when crossing and do this at their own risk. Crew assistance will be given to those needing and requesting it.
The captain and the crew are available for any questions or queries and will do their best to make your stay on board a most pleasurable one. If the captain and his crew are not providing satisfactory service, please contact the Katarina Line office for further help, as our aim is to make your stay onboard memorable.
Bon voyage!
Katarina Line Team!
+385 (0)51 603 400
COMPLAINTS
NOTICE OF COMPLAINT SUBMISSION
According to the Law on Provision of Tourism Services and in accordance to the article 10. item 3. of customer protection law we inform the travel contractors/passengers that they can deliver a complaint on the quality of contracted services in written within 8 days after the travel period has expired in the following way:
Adress:
Katarina Line
V. Spincica 13
51410 Opatija
051 603 400 info@katarina-line.hr
The confirmation of complaint receipt will be delivered to you without any postponement. The reply to your complaint will be delivered to you in writing the latest 15 days from the complaint receipt date.
According to the Law on Provision of Tourism Services, official supervision is carried out by the Ministry of Tourism, the independent sector of tourism inspection; Trg Republike Hrvatske 8/1, 10 000 Zagreb.
This was our first trip to South America and we were a little nervous. But Adventure Life made things so easy! All our questions were answered before we left, and our guide, Vidal, was amazing! He gave us enough space to explore without rushing us along. He also knew where the best picture taking opportunities were, which was great.
Lindsay Gompf
TrustScore 4.8 | 175 reviews
TrustScore 4.8 of 5
Based on 175 reviews on
7 hours ago
The response from Adventure Life to my first inquiry was prompt and promising. I worked with Jamie Broeckel, Trip Planner, via text, email, and phone calls- always extremely responsive and thorough with information and explaining the process to arrange a private tour for me to Malaysia Borneo. Within about week, the booking was complete and I made decisions because of Jamie's great customer service , friendly manner, and overall competence on behalf of the company's travel expertise. Now I have an itinerary, additional Trip Planner Assistants, several links for vital information for traveling to Maylasia, etc. Still many details for Sept. trip, but now the heavy lifting is done and I can enjoy the rest of the anticipation and research!! Thanks Jamie- you are amazing!!!!
Susan Campo
2 days ago
The trip was not only memorable for the amount of animals we saw but also for the people and accommodations at the two camps where we stayed. Our first guide, BK, was a wealth of information about the animals, landscape and down to the plants and what they were used for. Everyday out was a learning experience with him. All the people at the camps were gracious and the food was excellent.
Our second camp in the Okavanga was just as good as the first as far as the staff, accommodations, food and animals. After our experience at the first camp we amazed that the high quality remained the same. Our guide, G, made sure we were able to enjoy every experience including a rush through the bush to witness a cheetah and an ensuing hunt that he heard over his radio.
In both camps there were enough guides out that if they saw something the other guides were informed which helped in seeing as much as possible. It was also nice that the concessions were large enough that we did not have vehicles following each other throughout the day.
Normally there is always something in a trip of this length that we think could be improved upon but this is the rare case where we cannot think of anything. From the time we left the States to when we returned it was one of the most hassle free vacations we took.
Perhaps emphasizing the use of the laundry facilities at the camps would be useful because of the luggage restrictions would be the only thing I can think of as an improvement to future clients.
Kenneth Dropek
3 days ago
Mary was so pleasant and professional. She made sure all of our questions were answered.
