Belize is a pretty small country, making it relatively easy to explore multiple cities in one trip. One of the best ways to get around the country is by using their small domestic airline, Tropic Air. We used this airline for our flights from Belize City to Ambergris Caye and back. After our time at Pook’s Hill we transferred to the airport. Once our driver helped with our bags we said our goodbyes and walked into the very small air conditioned room. I walked up to the counter and a kind lady asked me what flight I was on. I told her that I was on the 12:40 flight to Ambergris Caye. She gave me a very confused look and asked me if I meant the 12:30 flight. I showed her the tickets I had printed and how they said the flight was at 12:40. She looked them over, looked up at me and said, “honey you are at the wrong airport.” My heart dropped. I forgot to mention to our driver that we were flying out of the international airport and not the domestic airport. My driver was already gone and I didn’t have his phone number. It would take too long to call the lodge, but before I had a chance to open my mouth the woman looked at me, smiled and said, “don’t worry about it. You can just get on the 12:30 flight.” She then handed me two boarding passes. I took them and walked over to my husband, Nick, to explain what had happened. In a few short minutes we boarded the flight and were off to the beach. Tropic Air is a wonderful airline and I will forever be grateful that they let me get on that flight. Plus on the way back they let Nick sit in the cockpit just so he could take some pictures out the window. How cool is that?
The response from Adventure Life to my first inquiry was prompt and promising. I worked with Jamie Broeckel, Trip Planner, via text, email, and phone calls- always extremely responsive and thorough with information and explaining the process to arrange a private tour for me to Malaysia Borneo. Within about week, the booking was complete and I made decisions because of Jamie's great customer service , friendly manner, and overall competence on behalf of the company's travel expertise. Now I have an itinerary, additional Trip Planner Assistants, several links for vital information for traveling to Maylasia, etc. Still many details for Sept. trip, but now the heavy lifting is done and I can enjoy the rest of the anticipation and research!! Thanks Jamie- you are amazing!!!!
Susan Campo
2 days ago
The trip was not only memorable for the amount of animals we saw but also for the people and accommodations at the two camps where we stayed. Our first guide, BK, was a wealth of information about the animals, landscape and down to the plants and what they were used for. Everyday out was a learning experience with him. All the people at the camps were gracious and the food was excellent.
Our second camp in the Okavanga was just as good as the first as far as the staff, accommodations, food and animals. After our experience at the first camp we amazed that the high quality remained the same. Our guide, G, made sure we were able to enjoy every experience including a rush through the bush to witness a cheetah and an ensuing hunt that he heard over his radio.
In both camps there were enough guides out that if they saw something the other guides were informed which helped in seeing as much as possible. It was also nice that the concessions were large enough that we did not have vehicles following each other throughout the day.
Normally there is always something in a trip of this length that we think could be improved upon but this is the rare case where we cannot think of anything. From the time we left the States to when we returned it was one of the most hassle free vacations we took.
Perhaps emphasizing the use of the laundry facilities at the camps would be useful because of the luggage restrictions would be the only thing I can think of as an improvement to future clients.
Kenneth Dropek
3 days ago
Mary was so pleasant and professional. She made sure all of our questions were answered.